1. Who is responsible for your information?
The organisation responsible for processing personal information collected through this website is:
TERANGA SECURITY OPERATIONS
2ème étage, Immeuble DIALLO LO
VDN ouest foire, Dakar, Senegal
Email: info.tso@teranga-groupe.com
This policy covers website visitors and enquiries. Information processed during the delivery of our security services may be subject to separate notices and contractual arrangements.
2. Information we collect
When you contact us, we collect the information you provide, including:
- Your name and professional role.
- Your email address.
- Your telephone number, if provided.
- Your message and any business information you choose to share.
Fields marked with an asterisk are required to submit the contact form. Without the necessary information, we may be unable to respond to your request.
Our website and hosting services may also process technical information, such as your IP address, browser type, pages requested and access times, to operate the website and identify technical problems or abuse.
Please do not include passwords, identity documents, sensitive personal information or confidential operational details in the contact form. If such information is needed, we will discuss an appropriate communication channel with you.
3. How we use your information
We use personal information to:
- Respond to enquiries and requests for information.
- Discuss your requirements and potential services.
- Manage correspondence arising from your enquiry.
- Operate, maintain and protect the website.
- Prevent spam, misuse and unauthorised access.
- Meet applicable legal obligations.
Submitting an enquiry does not subscribe you to a marketing mailing list.
4. Who may receive your information?
Your enquiry is sent by email for review by the TSO personnel responsible for handling it.
Technical providers supporting our website hosting, email delivery and maintenance may process information where necessary to provide those services. Information may also be disclosed to competent authorities where required by applicable law.
If information is processed outside Senegal, the destination countries and applicable transfer arrangements must be identified in this policy. Any such processing must satisfy applicable data protection requirements.
5. How long we keep information
We retain contact enquiries and related correspondence for one year from receipt.
If an enquiry leads to a contractual relationship, information needed to manage that relationship may be retained separately for the applicable contractual or legal period. Relevant details will be provided where appropriate.
6. Cookies and similar technologies
The website may use cookies necessary for its operation, administration and language preferences.
The website configuration covered by this policy does not include advertising trackers or audience analytics tools. If non-essential tracking tools are introduced, this policy will be updated and any legally required consent will be obtained before those tools are activated.
You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality.
7. Keeping information secure
We use technical and organisational measures appropriate to the information processed and the risks involved. These include controlling access to information and maintaining the systems used to operate the website.
No website or email service can guarantee absolute security. Please contact us if you believe information submitted to TSO has been accessed or used improperly.
8. Your rights
Under applicable Senegalese data protection law, you may request information about the processing of your personal data, access to that data, and correction of inaccurate or incomplete information. You may also object to processing on legitimate grounds or request deletion where the applicable conditions are met.
To exercise your rights, contact info.tso@teranga-groupe.com, describing your request. We may ask for information reasonably necessary to verify your identity.
You may also contact Senegal’s Commission de Protection des Données Personnelles (CDP) concerning a data protection issue.
9. Links to other websites
Our website may link to other websites, including those of companies within the Teranga Group. Their handling of personal information is governed by their own privacy notices. Please review those notices when visiting them.
10. Changes to this policy
We may update this policy to reflect changes to the website, our processing activities or applicable requirements. The latest version will be published on this page with its updated date.
For questions about this policy, contact info.tso@teranga-groupe.com.